Delivery&Returns

Shipping Information

We work with multiple trusted suppliers and manufacturers to bring you a carefully curated selection of jewelry, aromatics, and soulful gifts. Because of this, your order may arrive in separate packages, depending on the origin of each product.
Shipping costs will be calculated and displayed at checkout.
Most orders are processed within 2–5 business days, with estimated delivery times ranging from 7–20 business days, depending on your location and the product's warehouse.

Please note that delivery times may vary slightly due to supplier location, customs, or carrier delays beyond our control.

Returns & Exchanges

Your satisfaction is important to us. If something isn’t quite right, we’re here to help.
We accept returns within 14 days of delivery for unused and undamaged items.
Personalized items (e.g., custom name necklaces or birthstone jewelry, self-care products) are non-refundable, unless defective or damaged upon arrival.

To request a return or report an issue, please contact us at info@starlitembrace.com with your order number and a brief description of the issue.

We will provide you with further instructions for your return or exchange.

Questions?

We’re always happy to help! Reach out to us via our Contact page or at info@starlitembrace.com for any concerns regarding your order, shipping status, or returns.